Frequently Asked Questions

Numida finances businesses that have daily sales and expenses, like retail/wholesale shops, salons, clinics, and spare parts businesses, among others. It is a business loan, and there must be proof of a business to receive the loan.

Our first loan amount ranges from KES 5000 to KES 60,000, depending on your business profile. The Numida app will help you determine how much you qualify for. We begin with a smaller loan amount while we build a relationship with you. Once you have shown you can repay this amount on time, we can give you a larger amount. Future loans can grow up to KES 150,000.

Our interest on first loans ranges from 10% to 15% for one month, depending on your credit profile.

The interest rate on our repeat loans goes up slightly, from 10.2% to 15.2%, due to the global increase in interest costs. However, we are trying to keep it at a minimum, so if you repay on time, the interest rate gets closer to 10.2% since we consider you a less risky client.

In the App, go to ‘LOAN’ and select ‘APPLY FOR LOAN.’ Please answer the questions and submit information that applies to your business.

We will attempt to contact you within 24-72 hours of completing your application; please be patient with us. Ensure that your phone is on in order for us to serve you better. Applications that are significantly incomplete or have too little proof of business may not be contacted.

Please note that we work Monday through Friday from 8:30 a.m. to 5:30 p.m., and new loans are only processed during business hours.

If you have taken out one or more loans with us before, please contact your credit officer directly for issues concerning your loan.

Your loan amount is automatically generated by our system. One of the easiest ways you can increase your loan limit is to use the Numida app to record all your business sales and expenses.

With Numida, we believe in building a relationship with a client over time. We need assurance that you are able to comfortably clear your loans on time, so this is why you start with a smaller amount and then you can build your limit from there.

The interest rate on our repeat loans goes up slightly, from 10.2% to 16.2%, due to the global increase in interest costs. However, we are trying to keep it at a minimum, so if you repay on time, the interest rate gets closer to 10.2% since we consider you a less risky client.

Go to “MORE” on the app. Under “SETTINGS” select “ACCOUNT” where you will be able to edit your personal and business details, and select “SAVE ACCOUNT” to register the changes and submit all requirements needed to qualify for the loan.

To refresh, click on the update button at the top right on the home screen. If the update fails, check that you have an internet connection, then click on the ‘Update’ button again.

This will allow you to receive the latest updates on your loan.

Go to the Home page of the app and click on ‘PAY LOAN.’ Under this tab, you will find your payment history and view any successful discounts from the people you brought to Numida.

Numida pays a bonus only when applicants successfully get a loan. The existing client gets a KES 1,000 discount off their loan, and any new client they bring gets a KES 500 discount too, automatically deducted from their first loan with us

You can always pay back the loan in installments as long as you clear the full outstanding balance by the loan due date. You can pay in installments, weekly, or anytime.

If you already have a loan with us, open the Numida app, click on “Pay Loan” and follow the instructions.

Please use the manual payment instructions below. To pay through Safaricom M-Pesa Paybill:

  1. Go to your Safaricom App or sim tool kit and select Mpesa
  2. Select Lipa Na Mpesa, then select Paybill
  3. Under Paybill number, input 4101277
  4. Enter the account number which will be the personal telephone number that you used to apply for the loan.
  5. Enter the amount you would like to pay

In the app, go to the Home page and select “PAY LOAN”. Under this section, you will find “LOAN HISTORY” showing the previous payments of your current, outstanding loan.

If you have made a payment that is not showing up, please reach out to your loan officer with your payment details.

Please note that there are late penalty fees on the outstanding balance if you are unable to clear your loan on time.  This is why we encourage clients to make a partial payment to reduce their loan balance.

Penalty fees start being charged the next day after the loan is due, and there is an outstanding balance every day. If you are unable to pay back your loan on time, please communicate with your credit officer as soon as possible so that we can work with you on a payment plan.

If you are paying late, your next loan may also be put on hold for the same number of days that you paid late, so kindly coordinate with your credit officer before your loan is due to ensure you can avoid this ‘wait period’.

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