Frequently Asked Questions

Numida finances businesses that have daily sales and expenses, like retail/wholesale shops, salons, clinics, and spare parts businesses, among others. It is a business loan, and there must be proof of a business to receive the loan.

Our first loan amount ranges from UGX 200,000 to UGX 1,500,000, depending on your business profile. The Numida app will help you determine how much you qualify for.

We begin with a smaller loan amount while we build a relationship with you. Once you have shown you can repay this amount on time, we can give you a larger amount. Future loans can grow up to UGX 20,000,000.

Our interest on first loans ranges from 10% to 16% for one month, depending on your credit profile.

In the App, go to ‘LOAN’ and select ‘APPLY FOR LOAN.’ Please answer the questions and submit information that applies to your business.

We will attempt to contact you within 24-72 hours of completing your application; please be patient with us. Ensure that your phone is on in order for us to serve you better. Applications that are significantly incomplete or have too little proof of business may not be contacted.

Please note that we work Monday through Friday from 8:30 a.m. to 5:30 p.m., and new loans are only processed during business hours.

If you have taken out one or more loans with us before, please contact your credit officer directly for issues concerning your loan.

Your loan amount is automatically generated by our system. One of the easiest ways you can increase your loan limit is to use the Numida app to record all your business sales and expenses.

With Numida, we believe in building a relationship with a client over time. We need assurance that you are able to comfortably clear your loans on time, so this is why you start with a smaller amount and then you can build your limit from there.

Go to “MORE” on the app. Under “SETTINGS” select “ACCOUNT”, where you will be able to edit your personal and business details, and select “SAVE ACCOUNT” to register the changes and submit all requirements needed to qualify for the loan.

To refresh, click on the update button at the top right on the home screen. If the update fails, check that you have an internet connection, then click on the ‘Update’ button again.

This will allow you to receive the latest updates on your loan easily.

Go to the Home page on the app and click on ‘PAY LOAN.’ Under this tab, you will find your payment history and view any successful discounts from the people you brought to Numida.

Numida pays a bonus only when applicants successfully get a loan. The existing client gets a UGX 30,000 discount off their loan, and any new client they bring gets a UGX 15,000 discount too, automatically deducted off their first loan with us.

You can always pay back the loan in installments as long as you clear the full outstanding balance by the loan due date. You can pay in installments, weekly, or anytime.

If you already have a loan with us, open the Numida app, click on “Pay Loan” and follow the instructions.

Please use the manual payment instructions below.

MTN Mobile Money Instructions

  1. Type *165# to access the MTN mobile money menu.
  2. Select option “4. “Payments”.
  3. From this menu, you need to select 4. Goods & Services
  4. You will be asked to enter the Merchant Code. Enter “BEYONIC”.
  5. You will be asked to enter your payment Reference. Enter “NUMIDA”.
  6. Enter the amount you would like to pay

Airtel Mobile Money Instructions

  1. Type *185# to access the Airtel Money menu.
  2. Select option “4. “Pay Bill”.
  3. Select option “9. “Others”.
  4. You will be asked to enter the Business Number. Enter “998998”.
  5. Enter the exact amount that you are paying to Numida. Do not include any mobile money charges in this amount.
  6. You will be asked to enter your Reference/Reason For Payment. Enter “NUMIDA”.
  7. Enter your Airtel Money PIN.</l

In the app, go to the Home page and select “PAY LOAN”. Under this section you will find “LOAN HISTORY” showing the previous payments of your current, outstanding loan.

If you have made a payment that is not showing up, please reach out to your loan officer with your payment details.

Please note that there are late penalty fees on the outstanding balance if you are unable to clear your loan on time.  This is why we encourage clients to make a partial payment to reduce their loan balance.

Penalty fees start being charged the next day after the loan is due, and there is an outstanding balance every day. If you are unable to pay back your loan on time, please communicate with your credit officer as soon as possible so that we can work with you on a payment plan.

If you are paying late, your next loan may also be put on hold for the same number of days that you paid late, so kindly coordinate with your credit officer before your loan is due to ensure you can avoid this ‘wait period’.

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Licensed Under:
Uganda Microfinance Regulatory Authority (UMRA)

Registered Under:
Personal Data Protection Office (PDPO) under the National Information Technology Authority (NITA)
Financial Intelligence Authority (FIA)

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